Eva AI

Your AI co-host for everything short-term rental

Eva AI is Hosteeva's AI-powered property management buddy — answering guests, protecting revenue, and giving owners expert advice, smart suggestions, and actionable insights across every part of running a vacation rental.

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Booking channels Eva runs across
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AI capabilities across the platform
Guest Messaging & Calls

Cut operating costs.
Speed up every response.

Eva AI is a multilingual assistant trained on your listing data — built with strong safety features to instantly answer guest questions using only the facts from your own property.

Always On

Set how quickly you want Eva AI to reply — as fast as 1-3 minutes, day or night.

Multilingual

Eva AI talks in any language a guest needs, and still sounds like your brand.

Human Check

When Eva AI isn't totally sure about an answer, your team gets a heads-up before it's sent.

Local Knowledge

Eva AI helps guests find the best spots around your listing — without you lifting a finger.

Voice Calls

Handles guest phone calls just like you or your guest services team would.

Front Desk

Simplifies check-ins, bookings and payments with personalized service for every stay.

Reservation & Upselling Co-Host

Grow revenue without hiring more staff

Eva AI doesn't just answer questions — it actively works your inquiries and past guests into more bookings.

Inquiry Win-Back

Supercharges inquiry conversion — from availability questions to trip modifications.

Past-Guest Retargeting

Personalized icebreakers via Email, SMS and WhatsApp bring past guests back with a special offer.

Automated Upsells with Intelligence

Analyzes booking data and guest type to suggest the right offer — a couple's massage for a romantic trip, pre-stocked groceries for a family.

Direct-Site Chat Widget

Smart chat, popups and data-driven features mean you never miss a direct booking chance.

AI Reservation Manager

On day or night, speaking 100+ languages — built to help you hit your revenue targets.

Gap-Night & Extension Offers

Fills the awkward one- and two-night gaps between bookings before they go to waste.

Operation Co-Host

The next generation of STR operations

Eva AI turns everyday guest signals into operational action — maintenance, reviews, fraud detection and revenue, all handled automatically.

Maintenance Task Detection

Turns guest messages and post-stay reviews into assignable maintenance tasks with one click.

Urgency Filtering

Flags what's actually urgent, so your team never misses the issue that matters.

Hyper-Personalized Review Responses

Eva AI drafts and posts guest reviews automatically — pause the auto-post on any booking, any time.

Real-Time Property Insights

Instant updates on property status, maintenance and cleaning schedules for proactive management.

Fraud Detection Co-Host

Spots fake bookings and flags suspicious guests before they become a problem.

Revenue Manager Co-Host

Predictive analytics surface revenue opportunities for dynamic pricing and targeted promotions.

For owners, not just guests

Ask Eva anything about your property

Eva AI isn't only for guests. Owners can ask plain-language questions about their own performance — revenue, occupancy, what changed and why — and get an instant answer instead of digging through a dashboard.

A 60-second morning summary of your biggest wins, risks and pending actions.

Ask why a property's score moved and get the exact drivers behind it.

Dashboard numbers turned into plain-language commentary, automatically.

Eva AIReady for questions
What's my occupancy looking like this month?
You're at 78% for November — up 12 points from October. Your Gulf-front unit is your strongest performer at 91%.
Why did my rate jump on the 14th?
A local event pushed demand up sharply in your area, so smart pricing raised your rate by $45/night to match the market.
How's my property doing overall?
Health score is 87/100 — strong on revenue and reviews. Your listing photos haven't been refreshed in 120+ days, worth a look.
Beyond guest messaging

Revenue Insight, powered by Eva AI

A coordinated team of specialized AI agents — pricing agents inform guest agents, operations agents inform pricing agents, and every agent learns from outcomes over time.

0AI agent capabilities across 10 categories

Revenue & Pricing

29 features — maximize nightly rates and fill gaps

Dynamic Rate Recommendations

Monitors demand, events and competitor pricing in real time to recommend the optimal nightly rate for every unit, every date.

Why This Price Breakdown

Every recommendation comes with the exact reasoning — competitor rates, demand strength, nearby events.

Gap-Night Pricing

Recommends a specific rate to fill 1-3 night gaps between reservations, with projected revenue shown upfront.

Event-Based Rate Surge Alerts

Flags major local events weeks in advance with a recommended rate increase, based on historical demand lift.

Revenue Simulation

A what-if slider for ADR, occupancy and channel mix, showing projected impact before you commit.

Cancellation & No-Show Recovery

Automatically relists freed dates at a targeted rate within minutes of a cancellation.

Guest Experience & Communication

25 features — personalized touches and fast responses

Review Response Automation

Drafts a personalized reply to every review, addressing specific points — you approve before it posts.

VIP & Returning Guest Recognition

Flags high-value and repeat guests for early check-in, a personal note, or an upgrade when available.

Pre-Arrival Information Delivery

Sends check-in instructions, parking and WiFi details, personalized to the guest's trip type.

Smart Check-In Readiness Score

One score telling staff whether a guest is truly arrival-ready — cleaning, access codes, open issues.

Guest Journey Timeline

Every touchpoint from booking to post-stay, with the recommended next-best action at each step.

Churn Risk After Stay

Predicts whether a guest is unlikely to return and suggests a re-engagement tactic.

Operations & Maintenance

24 features — prevent problems, automate repairs

Turnover Scheduling Optimization

Builds the most efficient cleaning schedule across all units, flagging priority same-day turnovers.

Unit Readiness Score

A live score for cleanliness, maintenance status, supplies and access — one number, whole operational state.

Turnover Risk Alerts

Warns when a same-day turnover is likely to fail, with enough lead time to intervene.

Maintenance Cost per Unit Tracker

Shows which units are getting expensive to maintain and why — useful for replace-vs-repair calls.

Preventive Maintenance Calendar

A visual calendar of upcoming scheduled maintenance by unit and system, so nothing slips through.

Work Order Aging & Bottlenecks

Flags tickets sitting too long or reopening often, surfacing operational bottlenecks early.

Listing Quality & Marketing

24 features — better photos, descriptions, visibility

Photo Quality Enhancement

Scans every listing photo — brightening interiors, correcting color, flagging outdated images.

Listing Description Optimization

Compares your listing copy against top performers and suggests higher-converting rewrites.

Listing Quality Score

A composite score for photos, copy, amenities and freshness — a clear operating KPI.

Social Proof & Review Highlights

Surfaces your best 5-star phrases to feature in the listing description or as pinned responses.

Local Guide & Neighborhood Content

Auto-generates neighborhood highlights and local tips personalized to each listing.

Missing Selling Point Detector

Finds standout features hidden in reviews or photos that never made it into the description.

Competitive Intelligence

20 features — know what competitors are doing

Competitor Rate Tracking

Monitors 5-15 similar properties in your area, showing exactly where your pricing sits.

Market Positioning Alerts

Alerts you the moment competitors move their rates, so you can react before losing bookings.

New Competitor Detection

Flags new listings that match your property type and price range the moment they appear.

Competitor Amenity Changes

Alerts when nearby competitors add amenities that could affect your positioning.

Comp Set Health Score

Rates the quality of your current competitor set and suggests replacements when it drifts.

Market Narrative Summary

A weekly plain-language summary of what's changing in your competitive landscape.

Portfolio Health & Analytics

22 features — scores, trends, performance tracking

Weighted Property Health Score

A single 0-100 score per property, calculated from 12 metrics weighted by revenue impact.

Executive Daily Brief

A short daily summary of biggest wins, risks and actions needed — a 60-second orientation.

Owner/Investor Reporting

Auto-generates branded monthly performance reports with executive commentary.

Forecasting & Budget Tracking

Projects 30/60/90-day revenue against budget targets, highlighting gaps early.

Cohort Analysis

Compares properties against peers of similar size, location and price point.

Portfolio Opportunity Score

Quantifies unrealized upside per property — a single "money on the table" number.

Automation & Workflow

25 features — control how agents act on your behalf

Approval Pipeline

Agent actions needing sign-off appear in a queue — preview, approve, reject or modify with one click.

Auto-Execution Rules

Set confidence and magnitude thresholds that let trusted recommendations execute automatically.

Agent Studio Configuration

A visual interface to define what each AI agent is allowed to do and how aggressively it acts.

Audit Trail & Compliance Log

Full history of every agent action, approval and override, exportable for accountability.

Sandbox Mode

Test new agent configurations on historical data before enabling them in production.

Cross-Agent Conflict Detection

Prevents conflicting actions — like discounting a unit that's currently under maintenance.

Channel Management & Distribution

15 features — consistent presence across every OTA

Channel Parity Monitoring

Detects rate, availability or content mismatches across channels and auto-corrects them.

New Channel Recommendations

Suggests expanding to new channels based on property type and projected ROI.

Channel Commission ROI Analysis

Calculates true profit per channel after fees, then suggests shifting toward higher-margin ones.

Channel Health Score

Scores each channel for parity, content, conversion and profitability in one KPI.

Channel Outage Monitoring

Detects failed pushes or stale syncs before they turn into booking problems.

Channel Mix Optimizer

Recommends where to push more availability based on margin, seasonality and demand.

Financial & Accounting

15 features — expense tracking, tax prep, cash flow

Revenue Reconciliation

Matches channel payouts to bookings and flags missing payouts or unexpected deductions.

Commission & Fee Tracking

Clear breakdowns of OTA commissions, channel fees and owner splits per booking.

Cash Flow Forecasting

Projects cash in vs. cash out for 30/60/90 days, so liquidity issues show up before they hit.

Property-Level P&L Dashboard

Revenue, fees, expenses, margin and NOI by property in one view.

Budget Variance Alerts

Flags when expenses or revenue deviate materially from plan.

Profitability by Booking Analyzer

True net profit per reservation, after fees, cleaning and discounts.

Guest Intelligence & Segmentation

14 features — understand and retain your best guests

Guest Persona Classification

Identifies guest type — business, family, couples, group — and adjusts communication accordingly.

Lifetime Value Calculation

Scores each guest by spend, reviews and referrals — prioritizing high-LTV guests for VIP treatment.

Repeat Guest Program

Auto-invites top guests to a loyalty program with exclusive rates and priority booking.

Booking Intent Prediction

Predicts whether an inquiry is likely to convert, cancel, or ask for a discount.

Guest Segment Profitability

Compares traveler segments by revenue, review quality and support burden.

Referral Propensity Scoring

Identifies guests likely to refer friends and targets them with the right incentive.

A typical night

Tonight, sleep.
Wake up to work already done.

Drag the slider to scrub through the night — an illustrative walkthrough of what Eva AI handles while a property manager is offline, not a record of real events.

23:12
23:12💬
Guest message answered

Check-in instructions sent in Spanish

01:52🌙
Guest message answered

Early arrival request handled

02:07💲
Upsell accepted

Early check-in offer, guest portal

02:41📈
Gap night repriced

Local event detected, rate adjusted to match demand

03:26🧹
Cleaning rescheduled

Late checkout accommodated, crew notified

03:58🔧
Maintenance ticket routed

"AC not cooling" flagged from guest chat, photos attached

04:19🛡️
Double-booking caught

Channel conflict reconciled before it reached a guest

05:37✅
The morning brief was ready

Every action summarized, waiting when the day starts

23:12 07:00
47Guest messages answered
6Nights repriced
9Tasks routed
$840Revenue recovered

Not just another guest-messaging bot

Most AI tools in this space stop at answering questions. Eva AI is a full co-host — guest-facing and owner-facing, in one system.

Guest-facing

Messaging, calls & upsells

Instant, multilingual guest responses and phone calls — the table-stakes AI co-host experience, done right.

Owner-facing

Ask Eva about your own data

Plain-language answers about your revenue, occupancy and performance — not just guest support.

Revenue-facing

213 agent capabilities

Pricing, competitive intelligence, portfolio health and financial automation — a full AI team, not a chatbot.

Questions, answered

The things owners and guests ask before trusting an AI co-host.

Eva AI responds in your brand voice, matching your tone in any language. You choose how transparent to be — and Eva hands off to your team seamlessly whenever a conversation needs a human touch.

Smart Notifications mean that when Eva isn't fully confident, your team gets a heads-up before anything is sent. The Automation & Workflow agents (see Revenue Insight above) let you set approval rules and confidence thresholds — from full manual review to full autonomy, on your terms.

Eva AI messaging and pricing run across all 100+ of Hosteeva's booking channels — including Airbnb, Vrbo, Booking.com, Expedia, TripAdvisor, and exclusive access to Marriott and Hyatt — plus your own direct-booking website and app.

That's your call. Start with every response reviewed, and loosen the reins as you build trust — or let Eva run fully autonomously from day one. Either way, it's trained only on your own listing data, not generic answers.

No — Eva is a full co-host. Beyond guest messaging, Eva AI covers reservations and upselling, maintenance and operations, review responses, fraud detection, and the Revenue Insight suite of 213 agent capabilities across pricing, competitive intelligence, portfolio health and more.

Unlock the power of Eva AI

See what a full team's worth of AI agents does for your property — messaging, pricing and operations, running around the clock.

Get started today